“After getting married, I moved out and no longer live with my parents. In recent years, they’ve been getting older. Recently, my mother suffered a fairly serious burn, and my father is also elderly. My siblings and I all live far away for work, so I looked into and booked Mooncare’s healthcare service. Ms. Loan helped take care of my mother’s wound daily. My mother has now recovered, but I still continue to book the service so Ms. Loan can occasionally assist my parents with daily activities and monitor their health on behalf of us children who live far from home.”

“I live alone, far from home, and being an introvert, I prefer living by myself. Unfortunately, I had an accident and had to wear a cast on my right arm, which is my dominant hand, so I couldn’t do anything and had to stay home to recover. While struggling to manage daily life, I found Mooncare. Mooncare supported me with most of my daily activities. Their staff are also knowledgeable in healthcare, providing guidance on wound care and nutrition to help me recover faster.”

I booked Mooncare’s service for a foreign colleague who needed home care due to a severe flu, and they gave very positive feedback. The caregiver was attentive, closely monitoring temperature, preparing medication and meals—just like a caring mother. However, one drawback was the language barrier; if the staff could communicate better in English, I would rate the service even higher. Another limitation is that the service is currently available only within the city. I wanted to arrange care for a family member in my hometown but couldn’t, so I hope Mooncare can expand its coverage, as many people living in the city have parents in other provinces who need care.